Subscription Management
Ten Alps Publishing offers a successful personal subscription management service that can grow our clients' organisations, whatever their size and ambitions. For many of our clients, subscription sales of their periodicals to non-members are a useful source of income from institutions, libraries and academics at home and overseas.
By placing subscription management high on your agenda, our team can help you tap into international markets that you might not otherwise have reached. Our subscription management centre can increase your renewals and decrease customer churn, increasing your revenues without you even having to lift a finger.
Our bespoke service enables your readers to talk to our customer services representatives directly, or to subscribe or renew their subscription online.
In addition we can also provide expert ancillary services:
- Providing day-to-day maintenance;
- Establishing and promoting dedicated telephone and fax lines;
- Account management - analysing subscriber data and detailed monthly reporting;
- Renewals and back-issue fulfillment;
- Payment processing - all payment methods accepted;
- Data file transfer - via FTP, email or disk per issue or additions, amendments and deletions for web access control;
- Referral to client/client to subscriber;
ABC auditing - Marketing management - analysis and sourcing, layout and design management, email and web marketing, mailings, advertising and telesales.
Whenever possible, we will attend industry events to promote your journal and will work closely with you to increase membership and provide an expert service.
